General Terms and Conditions:
– Our Tours are shared, vehicle exclusivity is only guaranteed with a Personalized Tour reservation.
– By confirming the reservation, you accept the terms and conditions described below.
– We accept reservations up to 24 hours before the desired date.
– Tours will only proceed with 2 passengers minimum.
– Lunch included with full day options.
– Tips not included in listed prices.
– Free pick up in the city of Ponta Delgada.
– Pick up out of Ponta Delgada can be arranged, send us an email at firstname.lastname@example.org with your reservation number.
– Payments can be made through bank transfer or in cash at the end of the tour. The transaction is only completed after the receipt is issued.
– Under severe weather conditions, a Back-Up Tour option will be suggested to our clients.
– Under critical weather conditions (e.g. tornado, hurricane, etc.) the tour is canceled with full refund.
Cancellations and returns:
– Free cancellations up to 7 days before the reserved day.
– Cancellations in the 7 days before the reserved date imply a payment of 50%.
– No-shows and cancellations in the reserved day imply payment in full.
Code of conduct:
– Smoking aboard our vehicles is forbidden.
– Any act of vandalism towards us, our vehicles, or any place to visit is forbidden, and authorities will be contacted if needed.
– Not respecting ours workers and/or the other passengers will result in being expelled with no refund.